Water Damage or Floods on Carpets
Water Damage or Floods on Carpets
Water damage or floods can lead to mold, musty smells, damaged walls and floors, and ruined furniture and belongings. It’s necessary to get rid of the water, and take steps to keep your home dry.
Grey water vs. Clean Water
Used or grey water and sewage may be contaminated with bacteria and other dangerous materials that may require more intensive remediation. For this reason we are only able to assist with the extraction of water from clean water leaks.
Clean water could come from:
- Rain water
- Dishwasher
- Washing machine
- Hot water tank leak
Grey water is water that has already been used (in a home or a business). Grey Water or Sewage sources would be:
- Sump pumps or floor drains
- Sinks
- Showers
- Toilets
Water Damage on Carpets Process
The process for cleaning up with a flood is very different than our routine cleaning process.
- All furniture and other items must be completely removed before we arrive from the carpeted area or room where flood occurred.
- Carpets will be pulled back, and the underlay will be removed – you are responsible for the disposal of the underlay, and should have garbage bags on hand.
- You will need to arrange the replacement of the underlay with a carpeting company.
- The water will be extracted with our high power vacuum.
- Both sides of the carpet as well as the subfloor will be cleaned and treated with Anti-Microbial, to prevent any growth of microorganisms.
- Both the carpet and the underlying floor must be allowed to thoroughly dry following the cleaning – use of fans, extra heat and air circulation can help to speed up this process.
Water Damage | Anti-Microbial Cleaning
If you are concerned about allerges in your home including mold, mildew, and pollens then antimicrobial carpet cleaning is the solution foryou. Pro Carpet Care uses a natural Anti-Microbial solution which is all organic, non-toxic and biodegradable. Smells like thyme – earthy with lemony and minty tones, toget your carpet spotlessly clean.
Pricing for Flood Clean Up
Flood clean up is not priced by room or area, but with an hourly rate. Pricing will be estimated on site due to the difference in time depending on the flood conditions as well as size of the area. Flood clean up can take several hours to complete depending on the size of the flood. Anti-Microbial treatment is mandatory, and is an additional price per Sq Ft.
Have you contacted your insurance company?
If you have major water damage or other major disaster, the most important first step is to contact your insurance company. They may have a certain process you need to follow in order to make a claim, and may be involved in choosing a restoration company to manage the process.
When Did the Flood Happen?
Mould and mildew can start to grow in damp areas very soon after flooding occurs, and depending on how extensive their growth is, may require the services of a restoration company, or even full replacement of the carpet. We only clean/extract within 48 hours of flooding because we do not have the procedures, equipment and training to do full remediation that may be required after that time frame.
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Is it better Shampoo or steam cleaning?
Steam cleaning stands out as a supremely effective method, owing to its advanced technology and integrated machinery. Moreover, the infusion of hot water and cleansing agents ensures a swift and thorough penetration into upholstery, surpassing the efficacy of traditional shampooing techniques.
Pablo and Peter are fantastic. They were so professional and efficient, and my furniture came out perfect! I’ve been using Pro Carpet Care for several years and continue to in the future
Amazing work! Super professional, thorough job and friendly team!! Highly recommend.
Absolutely amazing!!! I installed hardwood floors myself and a film of residue was left behind and I tried everything to get it out. After suffering for days I called Pro Carpet Care and Pablo came by and explained everything to me. He was confident he could help me. They came in a week later and cleaned 2000 sq ft of engineered wood flooring. The results are amazing. I was concerned my floors would never look like the factory finish it originally had. A lot of trades come in promising a lot and don't deliver but Pro carpet care with Pablo and his team did deliver!!!
Pablo and Peter were great! Very considerate and did a thorough job. In general their services are super easy to book online, pricing is clear, and I like that it's easy to understand the chemicals and process they use.
Pablo and team are wonderful, fast, professional, and most importantly, the result is excellent. They are excellent carpet cleaners who I have used repeatedly for pet accidents. I highly recommend the Pro Carpet Care team!
This is our 2nd time using the service. Fast, efficient, and beautiful work. Will continue to use and have zero critiques!
Pablo and his team did a wonderful job on our rugs, living room furniture and kitchen chairs. We desperately needed a full cleaning and have some fibers that needed extra care and expertise. The team is certified in all organic fibers and lifted stains that we imagined could only be rectified with a new upholstery or slip cover. The team was very kind and efficient. We will definitely be using them again for our maintenance cleaning!
Amazing work. Super professional and on time! They were able to address our concerns and did an amazing job removing what needed to be removed and made the carpets look brand new. Highly recommend! Pablo and Peter are great!
Excellent work! They cleaned everything quickly and all of the carpets were beautiful! I would highly recommend!
They were great. Ponctual, polite and extremely professional. I will definitely call them for future services.
They were very professional and did a great job! Highly recommend them! Well worth it.
We had all of our couches plus our counter stools (see picture) done and had such an amazing experience! I thought for sure we’d have to toss these stools but they look brand new. The guys worked hard and took their time! Highly recommend.
Just used again (10/23/24) to clean basement carpet and stairs. They did a wonderful job and once again, super service, professional, right on time and great job. Can't recommend highly enough!Great service. Cleaned carpet in several areas of my home. Also, cleaned tile and grout in 3 bathrooms which look great. Very professional, timely, neat and did a great job. Would highly recommend.
The professional service provided by Pro Carpet Care and Cleaning Services in NJ is top-notch. Easy to schedule, show up on-time from their ‘we’re on our way’ text and finish the job with great results. I’ve used their services three times and always impressed with the experience and outcome. Highly recommend!
Pablo and his crew were great - I had an area rug and carpeted stairs that were damaged by a flood and they did a wonderful job cleaning and disinfecting the rugs. They were right on time, super friendly, and did great work. Totally recommend and will use them again!!
Highly recommend. They were flexible, efficient & very customer oriented. My carpets & sofa look brand new.
Elise & Pablo We’re awesome. I would definitely recommend using this company. They are amazing and really help me out in a pinch.
I requested an appointment late Wednesday night and they were able to come Friday morning. The booking process was so easy and I received the name and picture of the gentleman coming. Pablo and his crew were right on time and he walked through and explained what they would be doing, as well as answering my questions. Everything was handled with the utmost care. My carpeting, which I had assumed was somewhat beyond help, looks and smells new (it’s at least 10 years old) and my sectional looks brand new. Pablo and the guys are miracle workers and did such an amazing job. Looking forward to being on a schedule with results like this.
Not only were they very efficient, on time and beyond polite they did such a thorough and amazing job on my linen Performance sofa and stairway runner. Would highly recommend. I have four kids and two dogs, and they got practically every stain possible out!
I spilled black coffee on my beige bedroom carpet and made the situation a lot worse with my attempts to clean it. Not only did Pro Care come the same day I called, but Pablo got the stain out beautifully and at a very reasonable price. I highly recommend their professional services.
The gentlemen who came to my home were fabulous. They were so professional and courteous. The first thing they did was put covering over their shoes out of respect for our home-even though they were cleaning the carpets! They reviewed the work to be done with me and told me how long it would take. They were right on target and did a beautiful job. I have had the carpets cleaned in the past but no one has ever done this good a job. I recommend them very highly.
Pro carpet Care & Cleaning Services steam cleaned my sectional couch and my oriental rug and they did an excellent job not only cleaning it but removing pet odors and stains. The men were courteous and professional and did the job thoroughly and efficiently.
Amazing service! Everything looks new! Got rugs and a couch cleaned to perfection - the cleaners who came to my house were 10/10 with care and attention to detail!
My service was amazing. The lead man who i interacted with was awesome. Would definitely recommend.
The team was amazing. They moved furniture. They took great care in cleaning my two sofas and area rugs. Highly recommend them!Came on time too!JG
Great cleaning job on the rug! It was post construction dust so love the outcome! Pablo was friendly and on time
This is my first time using their service and I am so happy with it.Pablo and his assistant texted ahead and were very prompt. They did a beautiful job. They were professional and reasonably priced. Highly recommend Pro Carpet Care & Cleaning.
I had a wonderful service. They were very punctual and respectful. My carpets were left brand new! Thank you so much
Pro Carpet is fabulous!! This is my second time using them. They are very fast to provide service when needed. They are caring, professional, clean and respectful. They do a very thorough clean and never rush a job. Honest and fairly priced.
Exceeded my expectations! the team was incredibly hard working and thorough and left furniture and carpets like new! thank you!
The team did a tremendous job, from moving furniture to insuring all areas were treated for a deep cleaning and deodorized. We had an area rug cleaned and our king size velvet bed. Pablo and his staff were on time, diligent, professional and left our home immaculate. Could not be happier with the result.
Pablo and his assistant called ahead and were very prompt. They did a beautiful job. They were professional and reasonably priced. Highly recommend Pro Carpet Care & Cleaning.
Outstanding experience! From estimates to completion of the job, it was frictionless and they did a great job. We had some old urine spots from our pups and when they showed us with the UV light we were blown away.We have been shampooing our rugs and cleaning using enzyme cleaners and nothing really gets the smell out.We’ll now the house is finally back to smelling fresh and clean without any wierd lingering odors.Highly recommend!
OMG!!!! The transformation of my floors are amazing! I never thought they would ever look like new again. I thought I hated the tile because of the dirt that acquired through the years. I have had multiple companies come in for a quote and say the only way to restore the tile is to regrout. Pablo came in and provided the most common sense advice which was to clean the tile. It’s not cracked why would you regrout? I was still uncertain about his advice but his confidence that he displayed made me choose his company. He was certain he could restore my tile. I must say, DID HE! I am floored at the work. The tile looks new. The price was so damn affordable. I still can not believe how nice it looks. Thank you Pablo and ProClean. You were professional, honest, and provide amazing work. Do not hesitate, call this company. Thank you again! This was money well spent.
The team was professional, nice, arrived on time and did a wonderful job cleaning my couches and area rug. I will absolutely be using them in the future.
Very impressed with the work done by Pablo and Alberto of Pro Carpet Care. They came on time, were very courteous, and did an amazing job cleaning our sofas, which look as good as new. They also took a lot of care wearing mittens and cleaning up after the job was complete. Would recommend them to our friends and look forward to using their services again.
Quick and very thorough! I work with these guys every 8 months or so and they always leave my sofa and carpet gleaming.
Terrific job! Sofa and carpet look brand new! They worked quickly and were very professional. Will hire again for other projects!
These guys are wonderful--we experienced our first basement flood just days before Christmas and the fallout was emotional and time consuming. Their scheduling contact (Elise, I think?) was compassionate and patient in walking me through our options and got us on their schedule immediately. Pablo and his team were there the next day and were knowledgeable, professional, and overall did an excellent and thorough job in getting us back in shape. There was a decent price discrepancy between our initial conversations and the onsite estimate but that was understandable given the scope of the job once Pablo saw the damage. He came back multiple times, first to check how it was drying, then again when he decided to do a full second cleaning to be safe, and finally a couple weeks later to touch up some areas. They are experts in what they do and perfectionists in the best way possible! Highly recommend this group for restoration after water damage but I also look forward to using them for whatever life throws at us next.
Punctual, professional & friendly. I only wish it didn’t cost so much to clean a sectional, but the service was great.
I called for service to have my elderly aunts carpets cleaned. I had no idea they would come up so clean. Great service. My aunt is in her 90s and Pablo was beyond patient with her, very kind. Will definitely call again and recommend.
Pablo and Alberto were amazing. I needed the carpets cleaned in the living room, dining room, and bedroom and then I added the sofa, and 2 chairs, and then I asked if they could clean the bathroom tile floor! They did a great job. Everything looks wonderful! Thank you!
Great customer service! My carpets r so clean! Pleasant and so easy to deal with!! Would highly recommend!! Thx u
Fantastic experience having two area rugs cleaned. The workers were kind, professional, and expedient. Will definitely use them again!
Pablo was on time & he efficiently cleaned an armchair & mattress for me.Everything looks clean, sparkly & wonderful! Thank you Pablo!
Excellent experience. Appointment was easy to schedule and service was provided in a punctual and professional manner. Results came out great. 👍🏻
The Pro Care team cleaned a carpeted staircase and bedroom—removing many deep stains. They also steam cleaned two chairs and a sofa. Everything looks wonderful. I will definitely call them again!
I'm not sure what I can say to express my gratitude for such a great job on my wall to wall carpet and sofa cleaning. From the first call to after the job was complete, my experience was beyond what I could have hoped for. Folks did not think the carpet was salvageable but they came in person to confirm they could clean them to my satisfaction. Sure enough, they did it! It truly was a minor miracle but they were able to get the off white carpet clean. They were hard working, professional and very attentive. I cannot recommend them more strongly. You will not be disappointed!
I highly recommend Pro Carpet Care & Cleaning services! Wonderful service - fast, easy appointment scheduling with online estimates and communication. The men arrived on time, were extremely neat, friendly and respectful of our home. Offered excellent advice on pet stains (2 dogs!) and completed the job in a timely manner with excellent results - 4 bedrooms, 2 sets of stairs, an area rug, large family room. We were long overdue having this work done. They were reasonably priced and terrific professionals. I have now booked them to refresh our wood floors!
Great service. Very professional, courteous and on time. Definitely recommend.
Called for an estimate and the same day they arrived to discuss the job.Two days later they came to do the work. Very professional and explained what they were doingI would highly recommend them
Pablo and Alberto are total professionals who treated our home as if it were a surgical center. They showed up on time, organized, and performed quality work. Happy to recommend their services to anyone who demands the best.
They came out right away and were able to get a lot of red nail polish out of our white carpet. Nothing more to say - they are the BEST!!!
Have used Pro-Carpet Care and Cleaning Services a few times to much satisfaction. Knowledgeable, friendly technician (Pablo) has helped to eradicate a few accidents that have happened with our rugs/carpets. Strongly recommend.
It was a wonderful experience I was truly amazed what the technology was able to do . The guys that came to do the work was the best . I'm truly happy with your service . And I will be calling you in a couple of weeks to start restoring my wooden floors .
Highly recommend this company! The team was incredibly friendly, highly professional and did amazing work on two pieces I needed cleaned. Will absolutely hire again!
This was my first time using Pro carpet and I would highly recommend them for your carpet cleaning needs. They were professional and went above and beyond. They were also efficient and done in a timely manner. Highly recommend 👍🏼
Pablo and team did a great job. Friendly staff and very thorough cleaning with great attention to detail. The service was also reasonably priced. Would definitely recommend!
On Christmas, we had a pipe burst inside our home and had extreme water damage to our family room carpet + couch. We called on the 26th and Alice was SO nice and very helpful. She understood the urgency, sympathized with our situation and was able to get us on the schedule ASAP the same day.Pablo was amazing from the start - so professional and upfront stated there’s not much he could do but get blowers to dry the rug out and spray it with anti bacterial to stop molding from happening. He let us keep the blowers all day/overnight to get the rug dry and it already turned out better. He didn’t charge us for the blowers - all he charged us for was the bacterial products which was great.George helped Pablo with the couch and it turned out impeccable. He got all the water stains off the couch and cleaned it top to bottom. They took their time with the couch, diligently sprayed the rug and the situation turned out great.Would absolutely recommend them to anyone!
Pro Carpet was great! They were able to squeeze me in on the day I called prior to moving into a new apartment and Pablo showed up on time and did a great job. Would highly recommend!!
I was very impressed with Pablo my service tech. He took the time to answer all of my questions and concerns. Pablo and his team performed excellent work and I am very happy with the service provided. They also let me borrow an air blower to speed up the drying process in my basement which I considered above and beyond. I will definitely continue to use them for my carpet cleaning needs.
Pro Carpet Care was on time and very professional. Pablo and his assistant put on protective coverings over their shoes to protect my property which I have never seen before. Pablo took the time to look over the area rug, steps and chair to determine what was needed. What an outstanding job performance!My area rug, chair and steps look incredible! If you want high quality work, I highly recommend you hire Pro Carpet Care.
I had my hard wood floors cleaned screened and re-coated. They did an Amazing job! I would absolutely recommend them to anyone looking to rejuvenate their hardwood floors without sanding
I called on a Friday afternoon regarding a coffee stain on my rug, spoke with Pablo who made a point to fit me into his busy schedule Saturday morning. I didn’t know what to expect, but he was amazing! They use organic products which I loved and didn’t know about, he explained everything he was doing, very professional & nice. Within a short time the stain was gone! I was so impressed I called my mother who needed her rugs cleaned and he actually followed me to her house right after my job to give her an estimate. Within a short time we hired him to clean all of my mothers rugs and clean the grout in her bathroom. My mother as well as me were so impressed with his professionalism and sincere kindness in working with us. Do no look any further! I recommend this company to anyone!! You will be extremely happy with the quality of the job they do! I highly recommend them!
